Managed IT Services, New York
Managed IT services for businesses across New York that need technology to work simply.
Reach a live person in about a minute, get a live engineer started on your issue in under 10, and get one team accountable for your help desk, security, cloud, and everything in between, wherever you operate in the state.
Every IT Service, Statewide
The full set of services we run for businesses across New York State, on-site where we operate and remote everywhere.
Help Desk & User Support
Live 24/7 support answered in about a minute, with a live engineer on every issue in under 10 minutes.
Cybersecurity
Layered security documented for NYDFS, the NY SHIELD Act, HIPAA, and cyber insurers.
Co-Managed IT
Support that reinforces your in-house IT team instead of replacing it.
Outsourced IT Support
Your whole IT function run for you, for less than a single hire in New York.
Microsoft 365 Management
Licensing, security, migration, and backup for Microsoft 365 and Azure.
Backup & Disaster Recovery
Tested, immutable backups with a real recovery plan, not a hopeful one.
Network & Infrastructure
Firewalls, switching, Wi-Fi, and servers designed, monitored, and managed.
Cloud Hosting & Servers
Each workload placed where it runs best, in the cloud or on-site, and kept managed.
IT Consulting & vCIO
Roadmaps, budgets, and a virtual CIO at your table each quarter.
Business Phone Systems
Cloud VoIP on a network we manage, so calls follow your team and stay clear.
Structured Cabling & AV
Certified cabling and conference-room AV, done to your build-out schedule.
Physical Security & AI
Cameras and access control managed as IT, plus safe AI and Copilot adoption.
What Clients say about 360 Networks
Speed And Coverage You Can Measure
Calls answered in about a minute, a live engineer on your issue within 10 minutes, and on-site support where we operate with remote coverage across New York State. Since 2014, we have supported roughly 25,000 users and completed more than 2,000 cloud migrations, all on one flat per-user rate.
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Why New York Businesses Choose 360 Networks
Under 10 Minutes To An Engineer
Answered in about a minute, with a real engineer, not a dispatcher, working the problem within 10.
On-Site Where You Operate
Hands-on support where we operate in New York, with remote coverage across the state.
Compliance Built In
Controls documented for NYDFS, the NY SHIELD Act, HIPAA, and cyber insurers.
Problems Caught Overnight
Systems watched around the clock, so many issues are fixed before your team logs in.
Answered At 2 A.M.
A live person answers overnight, on weekends and on holidays, for the teams that work then.
Engineers Who Know Your Setup
The same team supports you from documentation of your environment, not a cold start.
One Flat Per-User Rate
Unlimited requests at one monthly rate, so a busy month costs the same as a quiet one.
One Partner, Every Site
One standard and one accountable team across all your New York locations.
A Full IT Department For Growing New York Firms
When a small firm anywhere in New York loses its systems, there is no internal team to absorb it, and everyone stops. We give businesses across the state a full IT department for a flat monthly cost, so staff calls us directly instead of routing every problem through whoever is best with computers.
A Full IT Department
Help desk, security, and planning without a single hire.
Costs You Can Budget
One per-user rate, unlimited requests, no hourly surprises.
Everyone Gets Support
Any employee reaches us directly, no gatekeeping.
Grows With You
Add people or a location without changing partners.
Multi-Site Organizations Across New York State
New York organizations with offices across the state, from the five boroughs to the suburbs and upstate, cannot afford inconsistent IT. We keep every location on one standard with one team accountable, so staff has one number to call, and leadership has one partner to hold responsible, under one security baseline statewide.
One Standard Everywhere
The same security, network, and support standard in every office.
Coverage Around The Clock
Support staffed for overnight and weekend operations.
Audit-Ready Documentation
Records that NYDFS, the SHIELD Act, and HIPAA reviews require, kept current.
Expansion Handled
Your next New York location built to the standard from day one.
Technology Holding Your Business Back?
Tell us what keeps breaking, and we will show you how a New York IT company should handle it. We build a custom plan and reply within one hour.
Get A Statewide Quote
A Closer Look At Our Statewide Services
Here is what each part of our managed IT services across New York covers, how our team delivers it, and where to read more about each one.
Co-Managed And Outsourced IT
For businesses with their own IT staff, our co-managed IT adds coverage, tools and specialist depth without replacing anyone. For those with no internal team, our outsourced IT support runs the whole function for a flat monthly cost.
- Extra hands, tools and after-hours cover for in-house teams
- A documented team instead of a single hire
IT Strategy And Virtual CIO
Strategy, budgets and quarterly reviews come from our IT consulting and virtual CIO service, so technology decisions get made before a crisis forces them, by an experienced voice at your table.
- A roadmap and budget tied to your goals
- Quarterly reviews that keep the plan honest
Cybersecurity And Physical Protection
Security is layered across users, devices, email, and networks through our cybersecurity services, documented for NYDFS, the SHIELD Act, and cyber insurers. Cameras and door access come under the same roof through physical security managed as part of your IT, not a separate vendor.
- Layered defense across identity, devices, and email
- Access control and video managed with your IT
- Evidence kept ready for audits and insurers
Microsoft 365 And Safe AI
We run Microsoft 365 end to end, from licensing and security to migrations, and back up mail and files outside Microsoft’s own retention. When your team is ready for Copilot, our AI integration work cleans up access first, then deploys AI safely inside the tools people already use.
- Licensing right-sized and sign-ins locked down
- Mail and files backed up outside Microsoft
- AI rolled out with governance, not guesswork
Backup And Disaster Recovery
Recovery is proven, not assumed, through our backup and disaster recovery: automated backups kept where an attacker cannot reach them, with restores tested on a schedule so you know your recovery time before anything goes wrong.
- Immutable, offsite copies ransomware cannot touch
- Restores tested on a schedule, not hoped for
Cloud Hosting And Servers
Servers and workloads live where they cost and perform best through our cloud hosting and server management, whether that is our environment, the public cloud, or your own office, with the same monitoring and patching across all of it.
- Each workload placed where it costs least
- Servers monitored and patched, cloud or on-site
Help Desk And Everyday Support
The day-to-day runs through our IT help desk, where a live person answers fast and most requests close on first contact, with an engineer on site the same day in the regions we cover.
- A live person in about a minute, not a ticket queue
- Remote fixes first, same-day on-site where we operate
- Every request tracked and reported each month
Network, Connectivity And Cabling
We design, run and monitor your network and infrastructure across every floor and site, carry your calls on business phone systems that ride the network we control, and wire new space correctly through structured cabling and AV built to your construction schedule.
- Firewalls, switches and Wi-Fi managed end to end
- Phones and call quality handled on the same network
- Certified, documented cabling for new build-outs
One standard and one accountable team across every New York location.
One Partner For Technology Across New York
Thirteen services, one team, one agreement, one number to call, across New York. That is what our managed IT services NY are built for: you stop managing a list of vendors who each blame the other one, and technology goes back to being something that simply works.
360 Networks supports roughly 25,000 users and has completed more than 2,000 cloud migrations. We document the controls that NYDFS 23 NYCRR 500, the NY SHIELD Act, HIPAA, and cyber insurers ask for, and we are hardware- and software agnostic. Our IT services New York State coverage reaches every region, and firms with an office in the five boroughs get the same managed IT services NYC standard. For coverage beyond the state, see our national managed IT services.
New York Businesses We Support
We support businesses across New York where downtime and data exposure cost the most: financial and insurance firms, law firms, medical and life-science teams, manufacturers and distributors, retailers and hospitality, media and professional services, and nonprofits, from a dozen users to several hundred, at one site or many.
Financial Services
Banks, funds, insurers, and advisory firms under SEC, FINRA, and NYDFS 23 NYCRR 500, with controls locked down and documented for examiners.
Legal
Firms that run on privileged files and remote attorneys, with client confidentiality and eDiscovery protected.
Health And Life Sciences
Practices, labs, and research teams holding records that HIPAA and FDA rules protect, secured and backed up.
Manufacturing & Distribution
Plants and distributors running shifts on ERP and scanners, with networks and plant floors secured.
Professional & Media
Agencies and professional firms that move fast and live on deadlines, kept secure and productive.
Nonprofits & Associations
Lean organizations holding sensitive donor and member data, given enterprise-grade security on a budget.
Regions We Serve Across New York
We serve businesses across New York State, on-site where we operate and remotely statewide. In the metro, that includes managed IT services in New York City across all five boroughs, plus Long Island, Westchester, and the Hudson Valley. Coverage extends to the Capital Region, Buffalo, Rochester, and Syracuse upstate. Dedicated city pages are rolling out, and this page links to each as it goes live.
Certified Partners
Frequently Asked Questions About Managed IT Services In New York
What are managed IT services, and how do they work in New York?
Managed IT services means one provider takes ongoing responsibility for your technology for a flat monthly fee, instead of charging by the hour when something breaks. Across New York, 360 Networks monitors, secures, supports, and plans your IT, with a live engineer on your issue in under 10 minutes, on-site support where we operate, and remote coverage statewide, so problems get prevented rather than billed.
Do you cover all of New York State or just New York City?
Both. We support businesses across New York State, with dedicated coverage in New York City and the surrounding metro, including Long Island, Westchester, and the Hudson Valley, and remote support reaching upstate regions like the Capital Region, Buffalo, Rochester, and Syracuse. Where we operate, you also get same-day on-site help.
How much do managed IT services cost in New York?
It depends on your business. Managed IT services in New York are usually priced per user per month, and your rate depends on headcount, locations, servers, and whether you need 24/7 or business-hours coverage. Support is unlimited, so a busy month costs the same as a quiet one, and you get an itemized quote after a short assessment.
Can you help us meet NYDFS, the NY SHIELD Act, or HIPAA?
Yes. NYDFS 23 NYCRR 500 applies to licensed financial and insurance firms, and the NY SHIELD Act applies to any business holding New York residents’ private data, so most New York businesses have obligations. We put the required controls in place, document them, and keep the evidence current for audits, client questionnaires, and cyber-insurance applications.
What is the difference between IT services and managed IT services?
IT services often means paying for help when something breaks, usually by the hour. Managed IT services means one provider owns your technology every day for a fixed fee, covering monitoring, security, support, and planning. Because the fee does not rise with problems, a managed service provider is paid to prevent issues, not to fix the same one twice.
Do you work alongside an existing IT team?
Yes. If you have internal IT, our co-managed service reinforces them with overflow coverage, after-hours support, and specialists. If you have none, our outsourced IT support runs the whole function. We recommend whichever model fits your business in New York, not the largest one.
How fast can you respond and get started?
A live person answers in about a minute, and a live engineer is on your issue in under 10 minutes, day or night. Onboarding a new client is a structured handover that takes a few weeks: we document your environment, take over accounts, fix inherited problems, and agree a cutover date, and most businesses notice support improving during the move.
One IT Partner For All Of New York
Thirteen services, one team, one agreement, one number to call, across New York. You stop managing a list of vendors who blame each other, and technology goes back to simply working.
- A live engineer on your issue in under 10 minutes
- On-site where we operate, remote across the state
- Controls documented for NYDFS, the SHIELD Act, and HIPAA