Multi-Family IT Managed Services

Multi-Family IT Managed Services from 360 Networks support property owners, managers, and the smart-building systems residents rely on. Multi-family property owners and managers oversee communities that increasingly depend on technology for everything from resident portals and package management to building access control and utility monitoring. As properties become smarter and more connected, the IT and cybersecurity demands on management companies grow proportionally.

Resident data privacy is a growing concern for property management companies. For example, rental applications, background checks, lease agreements, payment information, and maintenance request histories all hold sensitive personal data. As a result, this data falls under federal and state privacy regulations. In response, we help you implement data governance, security controls, and compliance programs. Our approach protects residents and limits liability exposure.

Building automation systems create a network of connected devices that needs careful management. For example, smart thermostats, access control platforms, surveillance cameras, and package lockers all join the network. However, these IoT devices often run outdated firmware and communicate over insecure protocols by default. In response, we design segmented networks, deploy device-level monitoring, and implement hardening procedures. As a result, your smart building infrastructure stays secure.

Managing IT across a portfolio of properties presents the same challenges any distributed organization faces. In addition, the physical diversity of the assets adds complexity. For example, each property may have different infrastructure, connectivity options, and on-site technology needs. As a result, we design and manage IT environments that bring portfolio-wide consistency. Our approach still accommodates property-level requirements.

Guest and resident Wi-Fi networks require careful design. As a result, you can deliver a positive amenity experience without creating security risks for operational systems. For example, improperly designed networks let residents and guests access systems they should not. In response, we engineer Wi-Fi architectures that deliver excellent resident experience. Above all, our approach keeps strong segmentation from operational systems.

360 Networks delivers Multi-Family IT Managed Services to owners, developers, and management companies at every stage of the property lifecycle. Whether you are outfitting a newly constructed community, modernizing an existing portfolio, or integrating a recently acquired property, our team provides the planning, implementation, and ongoing management that brings your technology vision to life.