Enterprise Co-Managed IT Services
We work alongside internal IT teams at businesses across the United States, adding coverage, tools, and depth without taking over. Our data centers are located in New Jersey, New York, Virginia and California, and when your team needs backup, a live engineer is working on it in under 10 minutes.
What Our Co-Managed IT Covers
Ticket Overflow
We take the ticket volume your team cannot get to, so nothing sits and users stay happy.
After-Hours & Weekend Coverage
Your internal team gets their evenings back while we cover nights and weekends.
Enterprise Tools
Your team gets to use the monitoring, security, and automation platforms we license.
Project Support
Extra hands and expertise for migrations, rollouts, and upgrades that stretch a small team.
Security Depth
Specialist security support your generalist IT staff cannot cover alone.
Vacation & Absence Cover
Coverage when your IT person is out, so one absence does not stall the company.
Escalation & Expertise
A senior bench to escalate the problems your team has not seen before.
Documentation
Your environment documented properly, so knowledge lives in your business, not one head.
Flexible Scope
You keep the work you want and hand us the rest, adjusted as your needs change.
What Clients say about 360 Networks
The 360 Networks Co-Managed IT Difference
A Live Engineer In Under 10 Minutes
Answered in about 1 minute, with a live engineer working on your issue in under 10 minutes, backed by documented SLAs.
We Add, We Do Not Take Over
Your team keeps control; we bring the coverage and tools they are missing.
Proactive Monitoring
We watch the environment around the clock so your team is not the only line of defense.
24/7 Availability
Live coverage nights, weekends, and holidays, so your internal team does not carry them alone.
Certified Specialists
A bench of certified engineers your team can escalate to and lean on.
Dedicated Team
The same people work with your staff over time and learn how you operate.
Predictable Costs
Flat pricing for the coverage you add, far below another full-time hire.
One Partner, Every State
Support that extends your team to every office you run.
For Small And Medium Businesses
Many growing businesses have one IT person, or a small team, doing the work of five. They are good, and they are drowning. Co-managed IT gives them a full team behind them: overflow coverage, enterprise tools, and specialist depth, so your internal IT stops firefighting and gets back to the work you hired them for.
Backup For Your IT Person
One-person IT is no longer a single point of failure.
Enterprise Tools, Shared
Platforms a small team could never justify alone.
Room To Do Real Work
Firefighting handed off, projects finally moving.
Cheaper Than Hiring
Add a whole team for less than one salary.
For Enterprise And Multi-Site Organizations
Multi-site organizations are who we serve best. Your internal team may run headquarters well and still be stretched thin across branches in other states. We extend them: covering remote sites, handling overflow, and bringing specialist depth, backed by our data centers in New Jersey, New York, Virginia and California, so every location gets the same level of support.
Cover Every Location
Remote sites supported like headquarters.
Specialist Bench On Call
Deep expertise your team can escalate to.
Scale For Big Projects
Extra hands for migrations and rollouts.
Consistent Everywhere
The same support standard at every site.
Ready to eliminate IT headaches?
Get in touch to discuss how 360 Networks co-managed IT can strengthen your internal team. We will build a custom plan and reach out within one hour, and once you are onboard, your team reaches a live engineer working on issues in under 10 minutes.
Get Your Free Co-Managed IT Assessment
A Closer Look At Our Co-Managed IT Services
Here is what each part of our co-managed IT actually does for your team, in plain English.
Ticket Overflow
Even a strong internal team hits days where the queue wins. We take the overflow, the routine password resets, the tier-one tickets, the backlog, so your specialists are freed for the work that needs them and users stop waiting.
- Handles tier-one and overflow tickets
- Clears the backlog that builds on busy weeks
- Frees your specialists for higher-value work
After-Hours & Weekend Coverage
When one or two people are the whole IT department, nights and weekends land on them. We cover those hours, so your internal team is not permanently on call and the business still has support when something breaks at 9pm on a Saturday.
- Covers nights, weekends, and holidays
- Takes your team off permanent on-call
- Keeps the business supported around the clock
Enterprise Tools
Enterprise monitoring, security, and automation tools are expensive to license and learn for a small team. In a co-managed setup, your team uses ours, so they get the same platforms a large IT department runs without the cost or the setup falling on them.
- Shares our monitoring and security platforms
- Removes the cost of licensing tools alone
- Handles the setup and upkeep for your team
Project Support
A migration, an office move, or a system rollout can swamp a team that runs lean day to day. We bring the extra hands and the experience of having done it before, so big projects get delivered on time without your daily support falling behind.
- Adds capacity for migrations and rollouts
- Brings experience from many past projects
- Keeps daily support running during the project
Security Depth
Most internal IT staff are capable generalists, and security has become a specialty of its own. We add that depth: specialists who handle the security workload, review the alerts, and give your team an expert to turn to when something looks wrong.
- Adds dedicated security specialists
- Handles the security workload your team cannot
- Gives your staff an expert to escalate to
Vacation & Absence Cover
When your IT person takes a week off, or leaves, the whole company can feel it. We provide continuity, covering during vacations, sick days, and transitions, so IT keeps running smoothly no matter who is in the office that day.
- Covers vacations, sick days, and leave
- Keeps IT running during staff transitions
- Removes the single-person risk
Escalation & Expertise
Every IT professional hits problems they have not seen before. Instead of your team learning under pressure on a live outage, they escalate to our senior engineers, who bring pattern recognition from hundreds of environments and get to a fix faster.
- Provides senior engineers to escalate to
- Brings experience from many environments
- Shortens the path from problem to fix
Documentation
In many small IT teams, critical knowledge lives in one person’s head, which is a risk waiting to happen. We document your environment properly, systems, configurations, and procedures, so the knowledge belongs to your business and survives any staffing change.
- Documents systems, configs, and procedures
- Keeps knowledge out of a single person’s head
- Updates the documentation as things change
Flexible Scope
Co-managed IT is not one fixed split. You keep the work your team wants to own and hand us the rest, and we adjust as your needs change, so the arrangement fits your team today and still fits after they grow or shrink.
- Splits the work however suits your team
- Adjusts as your needs and staffing change
- Keeps your team in control of the relationship
Your Trusted Partner For Co-Managed IT
Everything above comes from one team, under one agreement, with one number to call. Businesses across the United States choose co-managed IT with 360 Networks because it makes their own people better: less firefighting, better tools, and a senior bench behind them, with a live engineer on call in under 10 minutes.
Certified Partners
Frequently Asked Questions About Co-Managed IT
What is co-managed IT?
Co-managed IT means we work alongside your internal IT team rather than replacing them. You keep control of the work you want to own, and we add coverage, enterprise tools, specialist depth, and extra hands where your team needs them.
How is co-managed IT different from fully outsourced IT?
With outsourced IT, we handle the entire IT function. With co-managed IT, your internal team stays in place and in charge, and we supplement them. Businesses with capable but stretched IT staff usually want co-managed; businesses with no internal IT usually want outsourced.
Will you replace our IT staff?
No, the opposite. Co-managed IT exists to make your internal team more effective, not to displace them. We take the overflow, the after-hours load, and the specialist work, so your people can focus on what they do best.
How much does co-managed IT cost?
Pricing depends on the scope you hand us and is far less than another full-time hire. It is flat and monthly, so your team gains a whole bench for a predictable cost. We provide an itemized quote after a short assessment.
Can your tools work with what our team already uses?
Usually, yes. We assess your current stack and either extend it or bring our enterprise platforms for your team to use, so they gain capability without a disruptive rip and replace.
Can you cover our team when someone is on vacation or leaves?
Yes, that is one of the most valued parts of co-managed IT. We provide continuity during vacations, sick days, and staffing transitions, so a single absence never stalls the company.
Can you support our offices in other states?
Yes. We extend your internal team to every location, covering remote sites and bringing specialist depth, backed by our data centers in New Jersey, New York, Virginia and California, so every office gets the same support level.
How do we decide what our team keeps and what you take?
Together, and it stays adjustable. Most teams start by handing off what drains them most: overflow tickets, after-hours coverage, or a big project, and keep what they want to own. We review the split in quarterly conversations and shift it as your team and workload change.
See What 10 Minutes Feels Like
Your internal team is good. Give them the coverage, tools, and backup to be great. Request a free co-managed IT assessment today and we will reach out within one hour.