Managed IT Services In New York City
Managed IT services in New York City for teams that lose real money every minute work stops.
You reach a live person in about a minute, a live engineer starts on your issue in under 10, and when a problem needs hands-on hardware, someone is on site the same day, anywhere in the five boroughs. Whether your team calls it managed IT services in NYC, this is the one provider that covers all of it.
Thirteen IT Services, One New York Team
Everything your business needs to run, secured and supported by a single New York team under one agreement.
Help Desk & User Support
Live 24/7 support, answered in about a minute, with a live engineer on every user issue in under 10 minutes.
Co-Managed IT
Support that works alongside your in-house IT team, adding coverage, tools, and specialist depth without replacing anyone.
Outsourced IT Support
Your whole IT function run by our team, for less than the cost of a single full-time hire in New York.
Cybersecurity Services
Layered security across users, devices, email and networks, documented for cyber insurers and NYDFS reviews.
Microsoft 365 Management
Licensing, security, migration and daily support for Microsoft 365, Teams, SharePoint, Exchange and Azure.
Backup & Disaster Recovery
Automated, tested backups with documented recovery plans built around real restore times, not hopeful ones.
Network & Infrastructure Management
Firewalls, switches, Wi-Fi and servers designed, managed and monitored across every floor and every site.
Cloud Hosting & Server Management
Servers hosted and managed in our environment, the public cloud, or your own office, by workload.
Business Phone Systems
Modern cloud phone systems that follow your team between the office, home, and any mobile device.
Structured Cabling & AV
New York buildouts wired right the first time, from floor cabling to conference-room AV.
Physical Security
Cameras and access control built into your IT and managed like every other part of it.
IT Consulting & Virtual CIO
Technology roadmaps, budgets, and quarterly reviews from an experienced voice at your table.
AI Integration Services
AI opportunities assessed and deployed safely inside the tools your team already uses every day.
What Clients say about 360 Networks
Speed You Can Measure, Across Every Borough
Speed you can measure, and a team close enough to show up. Calls are answered in about a minute, a live engineer is on your issue within 10, and on-site help reaches any of the five boroughs the same day. Since 2014, we have supported roughly 25,000 users and completed more than 2,000 cloud migrations, all on one flat per-user rate.
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Why New York Businesses Move Their IT To Us
Under 10 Minutes To An Engineer
Your call is answered in about a minute, and an engineer, not a dispatcher, is working the problem within 10 minutes, backed by written SLAs.
On-Site Across The Five Boroughs
Hardware, cabling, and camera work happen in person, with an engineer on site the same day in Manhattan, Brooklyn, Queens, the Bronx, or Staten Island.
Phone, Email, or Portal
Your staff reach us however suits them, and every request becomes one tracked ticket, so nothing slips between channels.
Problems Caught Overnight
Servers, firewalls, and backups are watched around the clock, so many issues are fixed before your team logs in.
Answered At 2 A.M.
Trading floors, newsrooms, hospitals, and hospitality teams in New York run past midnight. A live person answers at 2 a.m., on weekends and on holidays.
Built For NYDFS And HIPAA Audits
We set up and document the controls that NYDFS 23 NYCRR 500, HIPAA reviews, cyber insurers, and client security questionnaires ask for.
One Flat Per-User Rate
Unlimited requests at one monthly rate per user, so a busy month in New York costs the same as a quiet one.
Engineers Who Know Your Setup
The same engineers support you month after month, working from documentation of your environment instead of starting cold each time.
A Full IT Department For Small New York Teams
When a twenty-person firm in Manhattan loses its file server, there is no internal team to absorb the hit. Everyone stops. Our managed IT services give businesses across New York a full IT department for a flat monthly cost, and your staff call us directly instead of routing every problem through whoever on the team happens to be good with computers.
Everyone Gets Support
Any employee can reach us directly, without going through a manager first.
Costs You Can Budget
One per-user rate, unlimited requests, no surprise hourly invoices after a bad week.
Coverage That Grows
Add ten people or a second floor without changing IT partners.
Moves And Buildouts
New space wired, equipped, and working before your first day in it.
Multi-Site New York Organizations, One Accountable Team
New York is full of organizations that cannot afford to stop. Financial firms answer to the market the second it opens, hospitals and clinics need every system up, media and retail brands run flagship sites beside back offices, and multi-site companies juggle floors in Manhattan with locations in Brooklyn, Queens, and beyond the city line.
As your managed service provider, we keep every location on one standard with one team accountable for all of it, so your staff has one number to call, and leadership has one partner to hold responsible. One agreement, one security baseline, one escalation path, whether you run two floors or two dozen offices.
Every Site Identical
The same security, network design, and support standard in every office.
Coverage Around The Clock
Support staffed for overnight desks, weekend operations, and holiday coverage.
Audit-Ready Documentation
The records that NYDFS, HIPAA, and client security reviews require, kept current.
Expansion Handled
Your next New York location built to the standard from day one.
Tell Us What Keeps Breaking
Get in touch to see how 360 Networks can run managed IT for your business across New York City. We build a custom plan, reply within one hour, and once you are onboard, a live engineer is on your team’s issues in under 10 minutes.
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A Closer Look At What Each Service Does
Here is what each part of our managed IT services in New York City fixes, how our team delivers it, and where to read more.
Co-Managed And Outsourced IT
For businesses with their own IT staff, our co-managed IT adds coverage, tools and specialist depth without replacing anyone. For those with no internal team, our outsourced IT support runs the whole function for a flat monthly cost.
- Extra hands, tools and after-hours cover for in-house teams
- A documented team instead of a single hire
IT Strategy And Virtual CIO
Strategy, budgets and quarterly reviews come from our IT consulting and virtual CIO service, so technology decisions get made before a crisis forces them, by an experienced voice at your table.
- A roadmap and budget tied to your goals
- Quarterly reviews that keep the plan honest
Backup And Disaster Recovery
Recovery is proven, not assumed, through our backup and disaster recovery: automated backups kept where an attacker cannot reach them, with restores tested on a schedule so you know your recovery time before anything goes wrong.
- Immutable, offsite copies ransomware cannot touch
- Restores tested on a schedule, not hoped for
Cloud Hosting And Servers
Servers and workloads live where they cost and perform best through our cloud hosting and server management, whether that is our environment, the public cloud, or your own office, with the same monitoring and patching across all of it.
- Each workload placed where it costs least
- Servers monitored and patched, cloud or on-site
Cybersecurity And Physical Protection
Security is layered across users, devices, email, and networks through our cybersecurity services, documented for NYDFS, the SHIELD Act, and cyber insurers. Cameras and door access come under the same roof through physical security managed as part of your IT.
- Layered defense across identity, devices, and email
- Access control and video managed with your IT
- Evidence kept ready for audits and insurers
Help Desk And Everyday Support
The day-to-day runs through our IT help desk, where a live person answers fast and most requests close on first contact, with an engineer on site the same day across the five boroughs.
- A live person in about a minute, not a ticket queue
- Remote fixes first, same-day on-site in all five boroughs
- Every request tracked and reported each month
Microsoft 365 And Safe AI
We run Microsoft 365 end to end, from licensing and security to migrations, and back up mail and files outside Microsoft’s own retention. When your team is ready for Copilot, our AI integration work cleans up access first, then deploys AI safely.
- Licensing right-sized and sign-ins locked down
- Mail and files backed up outside Microsoft
- AI rolled out with governance, not guesswork
Network, Connectivity And Cabling
We design, run, and monitor your network and infrastructure across every floor and site, carry your calls on business phone systems that ride the network we control, and wire new space correctly through structured cabling and AV.
- Firewalls, switches, and Wi-Fi managed end to end
- Phones and call quality handled on the same network
- Certified, documented cabling for new build-outs
Thirteen services, one team, one number to call across New York City.
One Partner Accountable For All Of It
Thirteen services, one team, one agreement, one number to call. That is what our managed IT services in New York City are for: you stop managing a list of vendors who each blame the other one, and technology goes back to being something that simply works.
360 Networks supports roughly 25,000 users and has completed more than 2,000 cloud migrations. We set up and document the controls that NYDFS 23 NYCRR 500, HIPAA reviews, cyber insurers, and client security audits ask for, and we are hardware- and software agnostic. Whatever your business already runs, from the trading platform to the label printer in the stockroom, we support it rather than telling you it belongs to somebody else. See our nationwide managed IT services for coverage beyond the city.
New York City Businesses We Support
We support businesses in New York where downtime and data exposure cost the most: financial and insurance firms, law firms, medical and life-science teams, media and creative agencies, retailers and hospitality groups, and nonprofits. Teams range from a dozen users to several hundred, at one site or many.
Financial Services
Banks, funds, insurers and advisory firms around Wall Street and Midtown answer to SEC, FINRA and NYDFS 23 NYCRR 500 reviews. We lock down email and sign-ins, document every control for examiners, and plan for New York’s breach-notification rules.
Legal
Firms near the courts in Lower Manhattan run on privileged files, matter software, and attorneys who work from anywhere. Our legal IT protects client confidentiality, keeps eDiscovery data defensible, and gives remote attorneys secure access.
Health And Life Sciences
Practices, labs, and research teams across the city hold records that HIPAA and FDA rules protect. We secure that data, back it up with tested restores, and keep every site on one standard.
Media, Tech And Creative
Agencies and digital teams in Flatiron, SoHo, and Brooklyn move huge files and live on deadlines. We keep storage fast, collaboration secure, and laptops ready, wherever the team is working that day.
Retail And Hospitality
Flagship stores, restaurants, and hotels across New York need card payments that work and pass PCI checks. We secure point-of-sale systems, protect customer data, and keep every location on one network.
Nonprofits And Associations
Foundations and member organizations in New York run lean and still hold sensitive donor and member data. We give them enterprise-grade security on a budget they can plan around.
Where We Work Across New York City
Our engineers work on site across Manhattan, from the Financial District and Midtown to Flatiron, SoHo and the Upper East and West Sides, and across Brooklyn, Queens, the Bronx and Staten Island, including Downtown Brooklyn, DUMBO and Long Island City. We also support companies in the wider metro, including Yonkers and White Plains. For the region, see our New York State IT services.
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Frequently Asked Questions About Managed IT Services In New York City
What is managed IT services, and how does it work in New York City?
Managed IT services means one provider takes ongoing responsibility for your technology for a flat monthly fee, instead of charging by the hour when something breaks. For businesses in New York City, 360 Networks monitors and patches your systems, secures them, supports every user through a 24/7 help desk, backs up your data, and plans upgrades, so problems get prevented rather than billed. A live engineer reaches your issue in under 10 minutes, and when hardware needs hands, someone is on site the same day anywhere in the five boroughs.
How much do managed IT services cost in New York City?
It depends on your business. Managed IT services in New York City are usually priced per user per month, and your rate depends on headcount, number of locations, servers, and whether you need 24/7 or business-hours coverage. Support requests are unlimited, so a busy month costs the same as a quiet one, and you get an itemized quote after a short assessment rather than a number pulled from the air.
Do you provide on-site support in New York City, or is everything remote?
Both. Most issues are solved remotely in the first session, and a live engineer is on your issue within 10 minutes of your call. When something physical needs attention, such as failed hardware, cabling, cameras, or an office buildout, an engineer is on site the same day, anywhere in the five boroughs.
Can you help us meet NYDFS 23 NYCRR 500, SEC, FINRA, or HIPAA requirements?
Yes. New York’s financial, legal, insurance, and healthcare firms ask us for this constantly. Our cybersecurity services put the expected controls in place, document them, and prepare answers for client questionnaires, NYDFS Part 500 filings, HIPAA reviews, and cyber-insurance applications, including how you would meet New York’s breach-notification rules if something went wrong.
What is the difference between IT services and managed IT services?
IT services usually means paying for help when something breaks, often by the hour. Managed IT services means one provider owns your technology every day for a fixed fee, covering monitoring, security, support, and planning. Because the fee does not rise with problems, a managed service provider is paid to prevent issues in New York, not to fix the same one twice.
Our desks run late. Will anyone answer at 2 a.m.?
Yes, a live person answers at 2 a.m., with no answering service taking messages until morning. New York has trading, media, healthcare, and hospitality teams that work past midnight, so our help desk is staffed every night, weekend, and holiday, and the engineer who picks up can start fixing the problem right away.
We already have an IT person. Does this replace them?
Only if you want it to. Our co-managed IT works alongside internal staff: we take the overflow tickets, the after-hours calls, and the specialist projects, and your IT person keeps the work and decisions they want. Most teams in New York use us to stop their one IT hire from being a single point of failure.
How do we choose a managed IT services provider in New York City?
Start with response time, then coverage. Ask how many minutes it takes for a live engineer, not a ticket, to reach your problem, and whether that provider actually comes on site across the five boroughs. Then check what the monthly fee includes, whether your environment gets documented, and whether they can evidence NYDFS, HIPAA, or SOC 2 controls. 360 Networks answers in about a minute and puts an engineer on your issue in under 10.
Put One Team In Charge Of Your IT
Stop managing a list of vendors who each blame the other one, and let a single team own your technology across New York City. Tell us what keeps breaking, and we will show you how it should work.
- A live engineer on your issue in under 10 minutes
- On-site the same day across all five boroughs
- One flat per-user rate, with unlimited support